Refund and Returns Policy

Version: September 2026

Wisdom by Rawan is the trading name of Wisdom Lights LLC. Everything we offer is a session, a course, or a recording, so there is nothing to ship back. This page explains what happens to your payment if your plans change. It summarises our Terms & Conditions; where the two differ, the Terms & Conditions apply.

Overview

• No refunds. All amounts paid are non-refundable.
• Transfers only, in writing. Where a transfer is allowed, it is a credit toward a later date of the same session, or a later intake of the same course or program. It is not a refund.
• Not transferable to someone else. A payment cannot be passed to another person or used for a different service.
• One calendar year. Any payment or credit must be used within one calendar year of the original payment date.

1-1 sessions and constellation circles

• More than 72 hours before the session: the full amount can be moved to a later date of the same session.
• Between 48 and 72 hours before: half the amount can be moved to a later date of the same session.
• Less than 48 hours before, or not attending: the session counts as attended and cannot be rescheduled.

Courses and programs

This includes the KunYin Journey, Inner Goddess, ThetaHealing courses and other multi-day programs. Once you have registered, withdrawing at any time and for any reason, including before the start date, carries no refund or transfer. Special circumstances, such as documented illness, are reviewed case by case at our discretion. Write to us at coordination@wisdombyrawan.com.

Recorded sessions and classes

Recordings are available in your library as soon as your payment is complete, so they are non-refundable once purchased. If you have trouble opening a recording you bought, contact coordination@wisdombyrawan.com and we will help you get access.

Rescheduling rules

• A booking can be rescheduled once only.
• A deposit paid to hold a place follows the same rules.
• A session or course that has not been scheduled or used within one calendar year of the original payment is forfeited, and the booking is closed.

Installments

If you pay in installments, the full agreed amount must be paid before the course ends. If a payment is missed, you lose the right to reschedule, and sessions you have already attended may be charged at full price.

If we cancel or postpone

If we cancel or postpone a session or course for any reason, including illness, travel restrictions, venue closure, or events beyond our control, you will be offered a new date or a full credit valid for one calendar year.

If we cancel your registration or recommend that you withdraw for health reasons, the full amount you paid can be moved to a later intake of the same course, or a later date of the same session.

Removal from a session or course

If a participant is removed for breaching the Terms & Conditions, for example confidentiality, the private-environment rules, or the camera requirements, no refund or transfer is given.

Concerns about a session or course

Please raise any concern in writing to coordination@wisdombyrawan.com within seven days of the session, or of the final day of the course. Requests made after that cannot be considered, unless documented illness or a health condition you disclosed to us prevented you from writing in time.

How to request a transfer

All transfer and rescheduling requests must be made in writing to coordination@wisdombyrawan.com. Please include your name, the session or course you booked, and your order number.

Need help?

• Billing, invoices, rescheduling, and questions or access to recordings: coordination@wisdombyrawan.com (in writing only). Questions about recordings are answered within 24 hours.
• Bookings, scheduling and payments: Coordination Team on WhatsApp, +44 7732 726562